![]() In the main they are due to claimant, system or official error. Overpayments of benefit can occur in a number of ways. In simple terms an overpayment is benefit that the claimant has received but is not entitled to.ġ.2. ![]() Chapter 1 - How overpayments arise How do overpayments arise?ġ.1. Debts should be recovered as quickly and cost effectively as possible without causing undue financial hardship to debtors. It is DWP policy to recover all debt where it is reasonable and cost effective to do so. Overpayment recovery is subject to various legislative limitations and safeguards. The Secretary of State has an obligation to protect public funds and to ensure that, wherever possible, overpayment and penalty debt is recovered. UK or are available from DWP upon request.įor information concerning the recovery of administrative overpayments that have arisen outside of the social security legislation (for example, commercial debts) do not refer to this guidance and instead refer to the HMT Guidance Managing Public Money Policy statement ![]() Advice regarding these can be found on GOV. The guide does not include information about the recovery of Housing Benefit and Council Tax Benefit overpayments or recoveries made under the Compensation Recovery scheme. It is not intended however to provide a definitive statement of law and thus should not be seen to replace formal legal advice where appropriate. The Benefit overpayment recovery guide provides a comprehensive overview of the overpayment recovery policy that applies to overpaid Social Security benefit payments, including any associated Civil Penalties or Administrative Penalties. Its contents may also be shared with external advisors whose clients include those who have either received notice of a benefit overpayment, or who are repaying a benefit overpayment. This guide has been produced by the Department for Work and Pensions ( DWP) to provide an overview to staff regarding overpayment policy. Welcome to the Benefit overpayment recovery guide. ![]()
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