Which information can I obtain by using the “Track and Trace” system? So far, electronic tracking of postal items being sent abroad is possible up to the point of reaching the Office of Exchange, or until the departure of the postal item from the country. Yes, if the digitized signature exists in the database.Īre postal items tracked in international postal traffic? Is there a possibility to see a digitized signature? Where can I find out if my item has been delivered, or inquire about its status?Ĭurrently, you can receive information about the status of the item by searching our corporate website, or by calling the Contact Centre of the Post, at: 0700 100 300. The customer can realize the service of electronic tracking of postal items by submitting the item, for which the tracking is envisaged, to the employee of the Post. How can we realize the “Track and Trace” service? The following items can currently be tracked within the system: Insured letters (first letter “V”, second letter ranging from “A” to “Z”) Registered postal items in domestic traffic (mark: “RE”) Parcels (first letter “C”, second ranging from “A” to “Z”) Post-Express items (mark: “PE”) Registered postal items from and to abroad (first letter “R”, second ranging from “A” to “Z”) EMS items (first letter “E”, second ranging from “A” to “Z”). Which postal items can be tracked in the “Track and Trace” system? The “Track and Trace” system, a system for electronic tracking of postal items, allows the postal service customer to find out at any time the status of the postal item: where it is, whether it is delivered, returned, or redirected. What is the purpose of the “Track and Trace” system? If the search did not provide you with the requested information, please call the Contact Centre of the Post of Serbia, at: 0700 100 300. If the postal item is delivered, the customer can see the name and surname of the recipient, date, time and place where the postal item was delivered. “Signature” is only displayed for delivered postal items. Refuses reception due to customs duties.The search result is the display of the status change for the inquired postal item: date, post office, status, and the recipient. Postal item identificationĮach postal item in the system has its own reception (identification) number.īy entering the reception number and pressing the “Track” button, you run the search process. The “Track and Trace” tool allows you to get information about the date, time, location, and status of your postal item from the moment of entering the system.
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